Privacy Policy

Effective Date: February 20, 2026

Introduction

LBCTS Long Beach Care & Treatment Services - Addiction Treatment ("LBCTS Long Beach Care," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who visit our website, inquire about our addiction treatment programs, or receive care at our facility located at 119 E 8th St, Long Beach, CA 90813, USA.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at lbcts.com, contact our admissions team, or participate in treatment at our center. By accessing our website or engaging with our treatment programs, you acknowledge that you have read and understood this Privacy Policy.

We recognize the sensitive nature of addiction treatment and behavioral health information. We are dedicated to maintaining the highest standards of privacy protection in accordance with all applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2, and the California Consumer Privacy Act (CCPA).

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you interact with us, including but not limited to:

• Full name, date of birth, and contact information (phone number, email address, mailing address)
• Insurance information and financial details necessary for billing and payment processing
• Medical history, treatment records, and health-related information provided during the admissions process or while receiving care
• Emergency contact information
• Information submitted through our website contact forms, email correspondence, or phone calls
• Employment and demographic information relevant to your treatment plan

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Device type and screen resolution
• Date and time of each visit

How We Use Your Information

We use the information we collect for the following purposes:

• Treatment and Care: To provide personalized addiction treatment, develop individualized treatment plans, coordinate care among our clinical team, and ensure continuity of care
• Admissions and Communication: To respond to your inquiries, process admissions requests, verify insurance coverage, and communicate with you about your treatment
• Billing and Payment: To process payments, submit claims to insurance providers, and manage financial aspects of your care
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including mandatory reporting requirements
• Quality Improvement: To evaluate and improve the quality of our treatment programs, staff training, and patient outcomes
• Website Operations: To maintain, improve, and optimize our website functionality and user experience
• Safety and Security: To protect the safety of our patients, staff, and visitors, and to prevent fraud or unauthorized access

HIPAA Compliance & Protected Health Information

As a licensed addiction treatment center in Long Beach, California, LBCTS Long Beach Care is required to comply with HIPAA and 42 CFR Part 2, which provide strict protections for substance use disorder patient records. We take these obligations seriously and have implemented comprehensive safeguards to protect your Protected Health Information (PHI).

Protected Health Information (PHI)

PHI includes any individually identifiable health information that relates to your past, present, or future physical or mental health condition, the provision of healthcare, or payment for healthcare. Under 42 CFR Part 2, substance use disorder treatment records receive additional federal protections beyond standard HIPAA requirements.

Your HIPAA Rights

As a patient, you have the following rights regarding your health information:

• Right to Access: You may request access to and obtain a copy of your medical records and PHI maintained by our facility
• Right to Amendment: You may request that we amend your PHI if you believe it is inaccurate or incomplete
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI
• Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations
• Right to Confidential Communications: You may request that we communicate with you through a specific method or at a specific location
• Right to a Paper Copy: You may request a paper copy of our Notice of Privacy Practices at any time
• Right to File a Complaint: You have the right to file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

Notice of Privacy Practices

A complete Notice of Privacy Practices is provided to all patients upon admission to LBCTS Long Beach Care. This notice describes in detail how your medical information may be used and disclosed and how you can access your information. You may request a copy of our Notice of Privacy Practices at any time by contacting our Privacy Officer at (209) 457-8644 or by emailing [email protected].

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With Your Consent: We may share your PHI with other healthcare providers, family members, or other parties when you have provided written authorization in compliance with 42 CFR Part 2
• Treatment, Payment, and Healthcare Operations: As permitted by HIPAA, we may use and disclose PHI for purposes directly related to your treatment, processing payments, and internal healthcare operations
• Business Associates: We may share information with trusted third-party service providers who assist us in operating our facility and website, provided they agree to maintain the confidentiality of your information through Business Associate Agreements
• Legal Requirements: We may disclose information when required by law, court order, or legal process, including mandatory reporting of suspected abuse or neglect
• Emergency Situations: We may disclose PHI when necessary to prevent a serious and imminent threat to health or safety
• De-identified Data: We may share aggregated, de-identified data that cannot reasonably be used to identify any individual for research, statistical, or quality improvement purposes

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including maintaining session state and security features
• Analytics Cookies: Help us understand how visitors navigate our website, which pages are most popular, and how users arrive at our site. We may use tools such as Google Analytics to collect this data
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience on return visits

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of certain parts of our website. For more information about managing cookies, refer to your browser's help documentation.

We do not use tracking technologies to collect PHI through our website. Website analytics data is kept separate from patient health records at all times.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions and record-retention requirements
• Right to Correction: You may request that we correct inaccurate personal information
• Right to Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe mechanism provided in our communications
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at (209) 457-8644 or email [email protected]. We will respond to your request within the timeframe required by applicable law.

Data Security

LBCTS Long Beach Care implements robust administrative, technical, and physical safeguards to protect your personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data both in transit (SSL/TLS) and at rest
• Secure access controls and authentication protocols for electronic health records
• Regular security assessments and vulnerability testing
• Staff training on HIPAA compliance, data privacy, and information security best practices
• Physical safeguards for paper records and on-site systems, including locked storage and restricted access areas
• Incident response procedures to promptly address any potential data breaches
• Business Associate Agreements with all third-party vendors who handle PHI

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. If you have concerns about the security of your information, please contact our Privacy Officer.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take prompt steps to delete that information.

If you are a parent or guardian and believe that your child under 13 has provided personal information to us through our website, please contact us immediately at (209) 457-8644 or email [email protected] so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Post the revised Privacy Policy on our website at lbcts.com
• Notify current patients of significant changes through appropriate channels as required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or engagement with our treatment programs after any changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact our Privacy Officer:

• LBCTS Long Beach Care & Treatment Services
• Address: 119 E 8th St, Long Beach, CA 90813, USA
• Phone: (209) 457-8644
• Email: [email protected]

You may also file a privacy complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. Filing a complaint will not affect your treatment or care at our facility.